Need support?
Here is how to get help
How to raise a ticket
- Login to portal
- Click "Create Ticket"
- Select Category & Asset
- Choose Priority (P1–P4)
- Submit and track using Ticket ID
Priority guide
P1
Critical: System down
P2
High: Department issue
P3
Medium: Single user issue
P4
Low: Request / change
For critical issues (P1)
Call support directly — SLA starts after ticket acknowledgment.
Download | View Policies & Escalation
Note
Login credentials are shared during onboarding. Please contact your Administrator if you do not have access. All support requests must be logged via ADICIS Customer Portal.